Frequently Asked Questions
It is same as when you ship your products to a customer. Ship products to us, we will photograph them for you. After photography, we can ship back your products to you. Our receiving address is 36B/1 Govindpuri gali no 1, Kalkaji, New Delhi 110019
YES, we do. We recommend to pack a prepaid return shipping label in the package when you ship your product to us. You can leave the products to us to save the return shipping cost, or we can keep it an extended amount of time for future shoots if desired as a prop.
Once we receive your products, we will open the package and prepare for shooting in the same day. After preparation, shooting and image editing usually take up to 7 business days. We aim for a 3-5 day turnover. Some products need assembly or restoration. We also have rush speed service with a little additional cost.
Once your photos are ready, we will upload them to our portal and send a notification email to you with login credentials. Just login & download.
Yes. We usually keep our clients photos for 3 months. Within 3 months, you can ask for unlimited downloads.
Pixel Caption promises “100% satisfaction guarantee” for every photo. If you don’t love your photos, just contact us. Our photographer or art director will contact you to get your perspective for the re-shoot or retouching. And we will arrange the redo as soon as possible. We will try our best effort to make every customer satisfied.